Terms & Conditions
*We cannot accept bookings from those whom do not accept our terms & conditions
*Bookings are NEVER finalized until deposit is made
*A COVID agreement must be agreed upon 48hrs prior to your booking
Cancellations & Reschedules
You are more than welcome to reschedule your event. You have 4 weeks to do so from your original date as long as your character of choice is available for your new date.
If you need to cancel, any additional payments towards your balance is refundable EXCEPT your deposit.
Deposits & Payments
Deposits are NON-refundable as they are used to save the date and time of your event.
Deposits are put towards your total balance.
Your remaining balance is due electronically 48 hrs prior to your event OR cash day of before your character enters your event.
Our characters will NEVER begin their visit until full balance is paid.
Failure to pay your remaining balance will result in legal action.
Our characters receive 100% of their tip given to them by our clients.
Our characters are professionally trained performers and appreciate gratuity if you feel they have met and exceeded your expectations.
If our characters ever feel unsafe (ex: verbally, sexually or physically harassed) they have the full right to leave your celebration. It is your responsibility to create a safe place for our performers to perform in.
If the weather is extremely warm, please provide a cool, shaded area for our performers. It gets extremely warm in costume.
If the weather is cold and wet, please provide a warm, shaded and dry area for our performers to perform in.
Please make sure to inform our performers of the nearest restroom in case it is needed.
Our characters are not babysitters and we ask all children, including adults, be on their best behavior. Our characters are usually great at keeping all party guest under control but may ask you for assistance if need be.
It is not our intention to violate any copyrighted law. We do not offer copyrighted characters and only portray characters from famous fairytale stories in the public domain. If you are looking for a copyrighted character, please contact the rightful company.